Return Policy

Sharesneakers does not accept any after-sales application that subjectively believes that the product is defective or of poor quality. We will do our best to provide you with 100% satisfaction.

If you need to apply for a return, please contact our customer service to inform the reason for the return, and provide relevant videos and photos to obtain the delivery address.

Sharesneakers products accept returns/exchanges/refunds within 30 days from the date of receipt under the following circumstances:

1. Received size or style that does not match the order or the confirmed QC pics.

2. Serious defects (such as broken bottom, broken heel, severe unglued, serious off-line, etc.)

3. Other quality problems (non-subjective)

4. Package was seized by customs.

Note:

Product must be non-worn, if the package was seized by customs on the return shipping ,or when we received package, product was damaged, we cannot change new pair or refund.

 

Returns/exchanges/refunds are not accepted in the following circumstances:

1. Ordered wrong shoe or wrong size.

2. Click “ok” in QC pics link also confirm to ship, but can see there are some mistakes on QC pics.

3. Provide wrong address make shipped failed

4. Didn’t pay duties to customs to receive the package. (part of country need)

5. Didn’t sign for package in time or refusal to sign for.

6. Shipping status shows delivery successful/delivered.

7. Failure to cooperate with re-delivery in time leads to the package was destroyed.

 

If you want to exchange/return after shipped because of below reason: 

1. Don't like shoes.

2. Don't fit because ordered wrong size.

How to exchange/return the shoes:

We accept exchange or return, but need to match below requirement.

- You need to pay return and resend shipping price.

- You need to pay duties when we receive the package. (The fee is subject to the customs notice)

- If the shoes was seized by customs on the shipping ,or when we received shoes, it was damaged, we cannot  change new pair or refund to you.

Tips: exchange will be take longer time, is expected to take 2 months.

We will appreciate your cooperation and trust.

If you have any questions about Sharesneakers, please feel free to contact us by below:

CS（Customer Sevevice)

Email : service@sharesneakers.com

WhatsApp:  +8618059868271

Wechat :  +8618059868271

Facebook : ajing970523@163.com