FAQ about sharesneakers
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1. I ordered multiple items from online, but only received one. Where are the rest of the shoes?
All shoes are shipped separately（one pair one shipping package）. If you only receive part of your shipment, don’t worry, you’ll receive tracking on the rest of the items soon.
2. I emailed customer service, how long will it take them to respond?
Expect a response within 24-48 hours from our representatives. Please allow more during hot releases. Normal, the working time as below:
Washington Time: 8pm to 11am
Beijing Time: 8am to 11pm
Newyork Time: 1am to 4pm
3. When should I expect a tracking number, if I didn't receive one yet?
We will upload tracking number to QC LINK with 3-5 working days,you can clcik qc link and check by yourself
4. What do I do if tracking is telling me my label has been created, but it's not telling me where it is?
There are two things that can be happening. 1) The shipment is being processed currently or 2) The carrier missed the initial scan when they picked up your order. Tracking will be updated as soon as the carrier scans the shipment. If it does not update for multiple days please contact customerservice@ whatsapp: +8618059868271
5. How to choose my size:
Generally, order according to the normal size, but because the US size is divided into men and women, it is best to order according to the European size（yeezy runs half a size small）
6. Can I cancel an order I just placed?
If you wish to cancel your order, Contact our cs; however, once the shoes is delivered by our warehouse, it’s impossible to stop the process.
7. Can I exchange my item for a higher priced item if I pay the difference?
Yes, of course. Please contact us at Customerservice@ whatsapp: +8618059868271 to walk you through the process. This is only available if items are still in stock.
8. I’m on the tracking page but my order isn’t showing up, what’s going on?
Orders that haven't been shipped or scanned by the carrier won't show up on the tracking page. Please allow 3-5 business days for this information to appear.
9. I placed and order but I didn't receive a confirmation email, did my order go through?
During hot release days, order confirmation emails can be delayed, and sometimes end up in your spam folder. As long as you received an order number during checkout then your order did go through. Save your order number for your records and in case you need to contact us.
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